It's 2004 all over again, as MSNBC reminds us. Southwest Airlines went the reality TV route back then with the series "Airline," and now they're back with the premiere of "On the Fly" (Thu., 9 p.m. ET on TLC). But this new series takes a much deeper look into the company, with unprecedented access.
As such, it speaks to the frustrations -- and there are many frustrated customers shown on the series -- of flying in the modern era of ultra-security. But it also shows the complexities of running an airline from every aspect, including baggage handlers, airport personnel, maintenance crew and the in-flight team as well.
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